All products are subject to availability and may be withdrawn at any time. If we cannot fulfil your order we will let you know as soon as we can.
Our website is set up to automatically process your order as soon as it is placed. Therefore, we cannot make any changes or cancel your order after it has been submitted. If you need any further assistance please contact our customer support team and we’ll do our best to help you.
Coupon codes cannot be used in conjunction with any other offer.
The discount code given must be entered in the discount code box on the checkout page, if you do not enter the discount code and pay full price for a set of labels, no refund will be issued.
Our website uses 128-bit encryption.
It has SSL security, which can be verified by the padlock at the base of your browser page. Secure Sockets Layer (SSL) is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private and integral.
At tob3a we promise that our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of any item within 120 days of receiving it, we’ll be happy for you to return the item for either a replacement item, a refund, or a repair of the item.
As our products are made-to-order, customers will not be eligible for a refund or replacement for:
Our customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed. Nearly all our products are made-to-order, according to your specifications, so we can’t accept returns where the customer has simply changed their mind.
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) to our customer support team and we’ll do our best to help you.
Typically refunds take up to 7 working days to be processed once returned products have been received.
We store your customer details (but not card details) for the purpose of facilitating future orders and contacting you with product information. We do not give your personal information to third parties without your express permission.
Our range is proudly made-to-order and personalized to your preferences, so we are unable to offer a refund or exchange if you change your mind. If you have ordered a non-personalized product, you may be able to refund or exchange it by returning the product. Please contact our Support Team to discuss options for non-personalized products.
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